Processing & Shipping Time

• Orders are processed within 1-2 business days after confirmation.
• Standard shipping takes 5-7 business days within India.
• International shipping times vary based on destination (typically 7-14 business days).

Shipping Charges

• We offer free shipping on all prepaid orders within India.
• COD (Cash on Delivery) may be available at an additional charge.
• International shipping rates will be calculated at checkout based on location and order weight.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order through our website or the courier partner’s tracking portal.

Delivery Delays

• While we strive to meet estimated delivery times, unforeseen delays due to weather, customs, or logistical issues may occur.
• If your order is delayed beyond the estimated timeframe, please contact us for assistance.

Address & Contact Information

• Please ensure your shipping address and contact details are accurate at checkout.
• We are not responsible for non-delivery due to incorrect or incomplete addresses.

Lost or Damaged Shipments

• If your package is lost or arrives damaged, please notify us within 48 hours of delivery.
• We will work with the shipping provider to resolve the issue.

International Shipping & Customs

• Customs duties and taxes (if applicable) are the buyer’s responsibility.
• Delays due to customs processing are beyond our control.

Contact Us

For any shipping-related inquiries, please reach out to us at sleepoasistore@gmail.com